Frequently Asked Questions

I’m having cold feet… can I cancel my order?

If you insist! We’ll cancel your order as long as it hasn’t shipped yet. But you’re missing out!!

This thing is way too cool for me… can I return it?

For sure! We’ll find it a good home. As long as you return it within 60 days and you cover the return shipping, we’ll issue the refund when we receive it back. (Tip: Use the cheap shipping!)

Full details of our return policy can be found at: https://www.kudos2u.com/tc-privacy-policy

Mine doesn’t look quite right… I’d like to exchange it.

Sorry about that! We’ve got a very stringent quality control system in place, but it’s possible that a bad egg may slip through the cracks. Shoot a quick picture of it to support@kudos2u.com and we’ll send a new one out as quickly as possible. That way we’ll know what went wrong and we can work to keep it from happening again!

Full details of our exchange policy can be found at: https://www.kudos2u.com/tc-privacy-policy

How can I pay?

Credit card or PayPal…your choice!

What currency can I pay in?

We accept payment in US dollars.

Where did you come up with this?

Kudos Coaster Plus was designed in Chicago over a five year span! It has really come a long way since starting out in a damp, dimly-lit basement as a resin-mold. By putting together a team of gifted product designers and out-of-the-box thinkers, we were able to use state-of-the-art technology to morph the coaster through several iterations of prototypes, finally landing on what it is today.

What do I do with the metal plate?

Not only does it provide a firm background for displaying pictures and artwork, but you can use it as a stencil to cut the image to just the right size!

Can I put my hot chocolate on there, or will it melt?

Good question! The acrylic top of Kudos Coaster Plus can handle temperatures up to 300 degrees F without melting, so don’t worry about a hot mug. But be smart! Don’t stick a hot pot on top without a trivet!

How big is the Kudos Coaster Plus?

Just the right size! The external height is 0.875″ (2.2cm) and external diameter is 4.0″ (10.2cm). The internal height is 0.5″ (1.3cm) and internal diameter is 3.75″ (9.2cm).

Will it fit my treasure?

Give it a quick measure! Any object that is less than 0.5″ thick and 3.75″ in diameter will fit inside the Kudos Coaster Plus. Be sure to measure at the object’s widest/thickest points!

What do I do if my lid seems loose?

Easy fix! First take everything out of the coaster (including the inserts and metal plate), then use your fingers to stretch out the inner walls. Replace the inserts, your object to display and then the lid. Fits like a glove, right?! Email support@kudos2u.com if you need further instructions.

The top won’t close! What do I do?

Better adjust the height! Kudos Coaster Plus will fit any object up to 0.5″ thick and 3.75” wide. If the top won’t close, simply remove one of the tru-fit inserts and try to close it again. Remember, it should fit snug against the top to avoid rattling!

General Questions

For all questions we haven’t answered here, contact us at support@kudos2u.com.

Partnerships

Are you a race director, little league organizer, or boy/girl scouts troop leader, and interested in partnering with Kudos for an organized event? Check out our PARTNERS page or contact us at partners@kudos2u.com.

Vendors

Interested in selling Kudos Coaster Plus at your store? Contact us at partners@kudos2u.com.

Media

Would you like to feature Kudos in a story? Check out our MEDIA KIT or contact us at media@kudos2u.com!

Terms and Conditions can be found at: https://www.kudos2u.com/tc-privacy-policy

Privacy Policy can be found at: https://www.kudos2u.com/tc-privacy-policy