Frequently Asked Questions
Shipping & Delivery
Where’s my order confirmation?
Check your spam! Unfortunately some of our emails are making their way to junk folders. We’re working on it! If you still can’t find it, email us at email@example.com and we’ll get it over to you!
How long will it take to get to me?
It depends! In the US, standard shipping will get it there in 2-7 business days. International standard shipping is variable depending on location, but it can take up to 28 business days.
Where’s my stuff?
Keep an eye out for your shipping confirmation email, which you’ll receive when your order ships. Your tracking number is right on there for you. If you can’t find it, shoot us an email at firstname.lastname@example.org and we’ll get back you ASAP!
How much does shipping cost?
Standard shipping is free in the US! International shipping is based on quantity and location, which will be calculated at checkout.
Returns & Exchanges
I’m having cold feet… can I cancel my order?
If you insist! We’ll cancel your order as long as it hasn’t shipped yet. But you’re missing out!!
This thing is way too cool for me… can I return it?
For sure! We’ll find it a good home. As long as you return it within 60 days and you cover the return shipping, we’ll issue the refund when we receive it back. (Tip: Use the cheap shipping!)
Mine doesn’t look quite right… I’d like to exchange it.
Sorry about that! We’ve got a very stringent quality control system in place, but it’s possible that a bad egg may slip through the cracks. Shoot a quick picture of it to email@example.com and we’ll send a new one out right as quickly as possible. That way we’ll know what went wrong and we can work to keep it from happening again!
How can I pay?
Credit card or PayPal…your choice!
What currency can I pay in?
We accept payment in US dollars.
Design & Manufacturing
Where did you come up with this?
Kudos Coaster Plus was designed in Chicago over a five year span! It has really come a long way since starting out in a damp, dimly-lit basement as a resin-mold. By putting together a team of gifted product designers and out-of-the-box thinkers, we were able to use state-of-the-art technology to morph the coaster through several iterations of prototypes, finally landing on what it is today.
What do I do with the metal plate?
Not only does it provide a firm background for displaying pictures and artwork, but you can use it as a stencil to cut the image to just the right size!
How big is the Kudos Coaster Plus?
Just the right size! The external height is 0.875″ (2.2cm) and external diameter is 4.0″ (10.2cm). The internal height is 0.5″ (1.3cm) and internal diameter is 3.75″ (9.2cm).
Will it fit my race medal?
We sure hope so! We scoured through hundreds of race medals and found that 80-90% of them will fit inside Kudos Coaster Plus. While there are some odd shaped and over-sized medals out there, the majority of them will fit inside just fine. Be sure to measure your medal or object to make sure it fits our specs prior to ordering!
The top won’t close! What do I do?
Better adjust the height! Kudos Coaster Plus will fit any object up to 0.5″ thick and 3.75” wide. If the top won’t close, simply remove one of the tru-fit inserts and try to close it again. Remember, it should fit snug against the top to avoid rattling!
Can I put my hot chocolate on there, or will it melt?
Good question! The acrylic top of Kudos Coaster Plus can handle temperatures up to 300 degrees F without melting, so don’t worry about a hot mug. But be smart! Don’t stick a hot pot on top without a trivet!
For all questions we haven’t answered here, contact us at firstname.lastname@example.org.